Bitmama Terms and Privacy Policy

User Information
Cookie Policy
Personal Information
Other Policies


Bitmama is committed to protecting the privacy of its visitors. This Privacy Policy provides our visitors with an overview of the measures we have taken to how our commitment to this policy. It describes how Bitmama collects, uses, stores, shares, and protects your information whenever you use (the “Bitmama site”).

User Information

When you use Bitmama, we collect information sent to us through your computer, mobile phone, or other access devices. This includes personal data that you volunteer on forms that you submit to us and in emails that you send to us. In addition, we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.

If you create an account or use Bitmama Services, we may collect the following types of information:

Contact information - your name, phone number, email address, date of birth and other similar information; and Financial information - your full bank account and/or debit card details that you input when you use Bitmama.

If you do not use Bitmama Services, you may opt-out of providing this information.
When you use Bitmama, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access devices for fraud prevention purposes, to monitor for possible breach of your Bitmama Account, and to identify any malicious software or other activity that may harm Bitmama or its users. We use personal data for one or more of the following purposes:

To verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions screening requirements;
To manage and maintain your account with us;
To prevent fraudulent or unauthorised use of our products and services;
To better manage our business and your relationship with us;
To improve our products and services, and to develop new products and services;
To notify you about benefits and changes to the features of our products and services;
To provide you with personalized advertising and marketing;
To respond to your enquiries and to resolve disputes.
Where necessary to protect our legal rights and interest, or the interests of others, we also use personal data in relation to legal claims, compliance, audit, risk management and regulatory functions. We may also use personal data in connection with the acquisition, merger or sale of a business.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Bitmama account and authorizing Bitmama to have access to this information, you agree that Bitmama may collect, store, and use this information in accordance with this Privacy Policy. Finally, we may collect additional information you may disclose to our customer support team.

Personal Information

Throughout this policy, we use the term personal information to describe information that can be associated with a specific person and can be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymised so that it does not and cannot be used to identify a specific user. Bitmama takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. We may use your personal information to:

  • Provide Bitmama Services and customer support you request;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
  • Customise, measure, and improve Bitmama Services and the content and layout of our website and applications;
  • Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
  • Verify your identity by comparing your personal information against third-party databases.

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorisation. If you choose to so limit the use of your personal information, certain features or Bitmama Services may not be available to you.

We store and process your personal and transactional information, including certain payment information, where Bitmama facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities. Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to Bitmama staff.

We store our customers' personal information securely throughout the life of the customer's Bitmama Account. Bitmama will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.

Other Policies

Correct/Update You may request that we amend any personal data that we are holding about you which is factually inaccurate. You can contact customer support stating your wishes. Links This website may contain links to other sites. Bitmama is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.

Online Payment methods Bitmama is not associated with any of the trademarks which might appear visible in the Online Payment method lists or payment gateways – in this case, Flutterwave and Providus Bank. Bitmama does not itself support these payment methods, or claim to be in partnership with them. Also, services provided by Bitmama are not authorised, approved, endorsed or sponsored by any of the payment methods we use or their respective trademark owners. Payment method listings are visible on the Bitmama website for informative purposes only. Trademarks which might appear visible on the Bitmama website, belong to the respective trademark owners alone.

Data retention policy We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws. Contacting The Web Site If you have any questions about this Privacy Statement, the practices, or your dealing with this web site, please contact us and your inquiry will be dealt with as soon as possible.

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Bitmama offers its products and services in partnership with licensed transmitters in their respective jurisdictions.

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with Bitmama.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license and/or International Passport.